It is surprising to see that Helpdesk technicians and engineers are highly skilled in IT, but when it comes to dealing with customers and developing relationships, they underperform.
Mark Copeman, the founder of Wisecurve and author of ‘Helpdesk Habits’, says this is because Helpdesk technicians and engineers have not been trained to deal with customers.
Helpdesk Habits is a customer service training program and certification, specifically developed for solo IT pros, MSPs and corporate service desks.
On January 27th we are doing an online webinar to showcase the power of Helpdesk Habits and Steve Raju, the Founder & Director of Think Tribe Technologies will be in conversation with Mark Copeman.
You can register for this free event using the link below: